Amigo Overview

Amigo provides an end-to-end platform for building, deploying, and operating AI agents that deliver real healthcare services. We help organizations transform their clinical workflows into intelligent systems that can autonomously handle patient interactions while maintaining the trust, compliance, and quality standards healthcare demands.

The Complete Platform Journey

From initial design through production operations, Amigo provides everything organizations need:

Building Your AI Workforce

• Design Philosophy - Learn how we structure AI agents to mirror your clinical protocols and decision-making processes, ensuring they act as natural extensions of your care team.

• System Components - Understand the building blocks we use to create agents: from their core personality and knowledge base to their memory systems and ability to take actions on behalf of patients.

Validating Before Deployment

• Testing & Simulation - See how we validate agent performance using thousands of simulated patient interactions before any real deployment, ensuring your agents meet quality standards.

• Safety & Compliance - Explore our built-in safety mechanisms that ensure agents operate within clinical guidelines and automatically escalate to humans when appropriate.

Operating at Scale

• Real-time Observability - Monitor every agent interaction through comprehensive dashboards showing patient conversations, decisions made, actions taken, and outcomes achieved.

• Audit Trails & Compliance - Access complete records of all agent activities for regulatory compliance, quality assurance, and continuous improvement.

• Performance Monitoring - Track key metrics like patient satisfaction, successful resolutions, escalation rates, and clinical outcomes to ensure your AI workforce delivers value.

Continuous Improvement

• Overcoming Drift - Learn how the platform automatically detects when agent performance changes over time and helps you maintain consistent quality.

• Overcoming LLM Limitations - Understand how we transform unpredictable AI models into reliable clinical tools through measurement, validation, and controlled deployment.

This documentation will guide you through each stage of the journey, from understanding our approach to successfully operating AI agents in production healthcare environments.

Where to start

1. Building your first agent? Start with System Components to understand how we structure AI agents, then review Design Philosophy to learn our approach to clinical decision-making.

2. Ready to validate? Check out Platform › Evaluations for testing and simulation, and Platform › Safety for compliance and safety requirements.

3. Preparing for production? Review Overcoming Drift to understand ongoing monitoring, and explore our observability tools for real-time operations.

4. Need specific definitions? The Glossary provides clear explanations of all platform concepts and terminology.