Channel Manager

Understand managed communication channel provisioning and the public service bindings that connect a channel use case to a workspace.

Amigo manages channel setup, provider onboarding, and use-case provisioning. Workspace applications use Platform credentials for conversation operations and service bindings; provider credentials remain within the managed channel infrastructure.

Supported Channels

Channel	Description
outbound_voice	Outbound phone calls
inbound_voice	Inbound phone calls
sms	SMS conversations and sends
imessage	iMessage conversations and sends
email	Outbound and inbound email
whatsapp	Managed WhatsApp messaging

Provision a Channel

Channel availability depends on your deployment, provider approval, registration, and number, line, or domain setup. Contact Amigo to provision the channel and receive the use-case identifier. Creating a service or binding does not provision those resources.

Service Binding

Bind the provisioned use case to a service before inbound events can resolve to the workspace or outbound dispatch can use that route. The binding establishes the workspace linkage. Rebinding can change the service within the same workspace; a use case already bound in another workspace cannot be claimed through that operation.

The current public Platform API exposes binding creation, lookup, and removal. The former use-case inventory and explicit ownership endpoints are retired. See Use Cases & Bindings for the current OpenAPI operations.