# Operations

- [Best Practices](https://docs.amigo.ai/developer-guide/operations/devops.md): Operational best practices for version sets, channel tagging, multi-org tenancy, and PHI isolation.
- [Multi‑Org Strategy (Region × Project)](https://docs.amigo.ai/developer-guide/operations/devops/multi-org-tenancy.md): Create and operate multiple Amigo organizations by region and project for tenant isolation.
- [Version Sets & Promotion](https://docs.amigo.ai/developer-guide/operations/devops/version-sets-best-practices.md): Manage version sets for safe deployment promotion from development through production.
- [Channel Tagging System](https://docs.amigo.ai/developer-guide/operations/devops/channel-tagging.md): Configure services for deployment channels (voice, text, async) with LLM preset validation.
- [PHI Isolation & Selective Sharing](https://docs.amigo.ai/developer-guide/operations/devops/phi-isolation-and-selective-sharing.md): Design patterns for PHI isolation and controlled cross-user data sharing.
- [Information Ingestion & Exchange](https://docs.amigo.ai/developer-guide/operations/devops/information-ingestion-and-exchange.md): Three paths for getting external information into ongoing conversations or user models.
- [Reference](https://docs.amigo.ai/developer-guide/operations/reference.md): Technical reference for rate limits, memory architecture, terminology mapping, and common patterns.
- [Rate Limits](https://docs.amigo.ai/developer-guide/operations/reference/rate-limits.md): Per-endpoint rate limits, response headers, and retry guidance for both APIs.
- [Memory Architecture & API Mapping](https://docs.amigo.ai/developer-guide/operations/reference/memory-architecture.md): Four-layer memory model (L0-L3) mapped to Classic API endpoints for reading and writing.
- [Terminology Mapping](https://docs.amigo.ai/developer-guide/operations/reference/terminology-mapping.md): Complete mapping between platform documentation names and REST API field names.
- [Common Patterns](https://docs.amigo.ai/developer-guide/operations/reference/common-patterns.md): Production-ready patterns for conversation lifecycle, user enrichment, webhooks, and routing.
- [Architecture Decisions](https://docs.amigo.ai/developer-guide/operations/reference/architecture-decisions.md): Key architectural decisions in the Amigo API design and their rationale.


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