> For the complete documentation index, see [llms.txt](https://docs.amigo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.amigo.ai/api-reference/readme/platform/events.md).

# Events

## Event Stream

> Server-Sent Events stream for real-time workspace updates.

```json
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Type"},"bounce_subtype":{"anyOf":[{"type":"string"},{"type":"null"}],"default":null,"title":"Bounce Subtype"}},"required":["email_id","to_address","from_address"],"title":"ChannelEmailBouncedEvent","type":"object"},"ChannelEmailComplainedEvent":{"properties":{"event_type":{"const":"channel.email_complained","default":"channel.email_complained","title":"Event Type","type":"string"},"email_id":{"title":"Email Id","type":"string"},"to_address":{"title":"To Address","type":"string"},"from_address":{"title":"From Address","type":"string"}},"required":["email_id","to_address","from_address"],"title":"ChannelEmailComplainedEvent","type":"object"},"ChannelEmailRejectedEvent":{"properties":{"event_type":{"const":"channel.email_rejected","default":"channel.email_rejected","title":"Event Type","type":"string"},"email_id":{"title":"Email Id","type":"string"},"to_address":{"title":"To Address","type":"string"},"from_address":{"title":"From Address","type":"string"}},"required":["email_id","to_address","from_address"],"title":"ChannelEmailRejectedEvent","type":"object"},"ChannelEmailDelayedEvent":{"properties":{"event_type":{"const":"channel.email_delayed","default":"channel.email_delayed","title":"Event Type","type":"string"},"email_id":{"title":"Email Id","type":"string"},"to_address":{"title":"To Address","type":"string"},"from_address":{"title":"From Address","type":"string"}},"required":["email_id","to_address","from_address"],"title":"ChannelEmailDelayedEvent","type":"object"},"ChannelEmailOpenedEvent":{"properties":{"event_type":{"const":"channel.email_opened","default":"channel.email_opened","title":"Event Type","type":"string"},"email_id":{"title":"Email Id","type":"string"},"to_address":{"title":"To Address","type":"string"}},"required":["email_id","to_address"],"title":"ChannelEmailOpenedEvent","type":"object"},"ChannelEmailClickedEvent":{"properties":{"event_type":{"const":"channel.email_clicked","default":"channel.email_clicked","title":"Event Type","type":"string"},"email_id":{"title":"Email Id","type":"string"},"to_address":{"title":"To Address","type":"string"}},"required":["email_id","to_address"],"title":"ChannelEmailClickedEvent","type":"object"},"ChannelEmailReceivedEvent":{"description":"Inbound email persisted to channel.inbound_emails as a reply to one of\nour outbound sends. ``in_reply_to_email_id`` is the outbound row this\ninbound threads against.","properties":{"event_type":{"const":"channel.email_received","default":"channel.email_received","title":"Event Type","type":"string"},"inbound_email_id":{"title":"Inbound Email Id","type":"string"},"in_reply_to_email_id":{"title":"In Reply To Email Id","type":"string"},"from_address":{"title":"From Address","type":"string"},"to_address":{"title":"To Address","type":"string"},"subject":{"title":"Subject","type":"string"}},"required":["inbound_email_id","in_reply_to_email_id","from_address","to_address","subject"],"title":"ChannelEmailReceivedEvent","type":"object"},"ChannelVoicemailStatusEvent":{"description":"Ringless voicemail status callback projected from VoiceDrop. ``status``\nmirrors the channel.voicedrop_ringless_voicemails enum: delivered,\nskipped, failed, or not_delivered (pending is the row's initial state and\nis never emitted as an event).","properties":{"event_type":{"const":"channel.voicemail_status","default":"channel.voicemail_status","title":"Event Type","type":"string"},"voicemail_id":{"format":"uuid","title":"Voicemail Id","type":"string"},"status":{"enum":["delivered","skipped","failed","not_delivered"],"title":"Status","type":"string"},"recipient_phone_number":{"title":"Recipient Phone Number","type":"string"}},"required":["voicemail_id","status","recipient_phone_number"],"title":"ChannelVoicemailStatusEvent","type":"object"}}},"paths":{"/v1/{workspace_id}/events/stream":{"get":{"tags":["Events"],"summary":"Event Stream","description":"Server-Sent Events stream for real-time workspace updates.","operationId":"get-event-stream","responses":{"200":{"description":"SSE stream","content":{"application/json":{"schema":{"$ref":"#/components/schemas/WorkspaceSSEEvent"}},"text/event-stream":{"schema":{"$ref":"#/components/schemas/WorkspaceSSEEvent"}}}},"429":{"description":"Rate limit exceeded"}},"parameters":[{"name":"workspace_id","in":"path","required":true,"schema":{"type":"string","format":"uuid","title":"Workspace Id"}}]}}}}
```


---

# Agent Instructions
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```
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